Return Policy

1. Can I return my order?
We hope you love your Neckze! However, if you are not satisfied with your purchase, you can return the item within 30 days of receiving it. The product must be unused and in its original packaging.

2. How do I return an item?
To initiate a return, please contact our customer support team with your order number and reason for return. We’ll provide you with the next steps.

3. Is return shipping free?
Customers are responsible for return shipping costs unless the item is damaged or defective upon arrival.

4. When will I receive my refund?
Once we receive your returned item, we will process your refund within 5-7 business days. You will be refunded to your original payment method.